- Extensive collection of live dealer games
- Huge selection of games
- Mobile-friendly casino
- Live chat not available 24/7
Interested in Sugar Casino? We have something to tell you in this review, so buckle up and let’s rock!
Sugar Casino is one of the oldest currently operating gambling venues on the Internet. But you might have never heard of it since it is mainly focused on the citizens of just a few Scandinavian countries. So no wonder it is specifically limited or restricted in operation in the sheer list of countries (which you can find in its Terms and Conditions): there are 133 of them! A large number, indeed (compared to other online casinos). But, to be honest – there are two types of online casinos online. First are those, which would like to embrace as many countries and territories as possible. The second are niche-type venues, just like Sugar Casino.
For those allowed countries, the casino offers a nice list of games, an interesting registration bonus, and the availability of a VIP system. Want to find out more? So keep reading our Sugar Casino casino review.
Sugar Casino History
Casino Sugar has been operating since June 2007, so in 2022, it’ll celebrate its 15th birthday. Not so many online casinos are actually that old (of those, which continuously operate until today, at least), so this is quite an achievement.
Sugar Casino Games
The basic part of games of Sugar Casino is made of slots. In addition to them, there is only the Live games section. We did not find any table, card, or dice games in the catalog (those are only in the Live section). So the casino obviously has the intention to embrace only slot gamers, who make most of the audience of this casino.
Top games of the Live genre are: Hold’em Poker, Mega Wheel, Baccarat, Roulette, Dream Catcher, Blackjack, and their various manifestations. What’s interesting: there is a game Gonzo’s Treasure Hunt Live – we presume, it will be super thrilling for the lovers of Gonzo’s Quest to experience its live mode. Generally, there are over 120 Live Games in the catalog.
Sugar Casino Bonuses
There is currently only one bonus ongoing in the Sugar Casino Netherlands: welcome bonus. Every new player can receive up to €1,500 plus 100 free spins. The offer is wager-connected.
You can be upgraded with money + FS through your first three deposits:
- €500 + 50 FS on Starburst slot.
- €500 + 25 FS on Starburst slot.
- €500 + 25 FS on Starburst slot.
Receiving a bonus is not an automated thing, though – after successfully making a deposit, go to the cashier and claim your bounty. This is done, as we presume, to follow the requests of those players who do not want a wager-connected reward. This is often met in other online casinos as well.
There are multiple ways of making the Sugar Casino deposit, as well as to withdraw (in brackets, we indicate the min sums in Euros to deposit/min sums to withdraw; the long dash means there is no withdrawal through this channel):
- Bank transfer (50/100)
- Neteller (10/30)
- Skrill (10/30)
- Visa and MasterCard (10/50)
- Trustly (10/20)
- Neosurf (10/—)
- Siru Mobile (10/—)
- Zimpler (10/30)
- EcoPayz (10/30)
- Sofort (10/30)
- Interac (10/30)
- iDeal (10/30)
- Volt (10/—).
Not all channels of depositing are instant – some are time-limited because they are so-called ‘traditional’ methods: Interac and Bank Transfer. As for the withdrawal, all such transactions have to be approved by the casino administration after the withdrawal request is made.
Sugar Casino Customer Service
To contact customer support, one should click a large button “Live Chat” in the footer of the page. Then, there is a choice – send a chat message or fill in the online contact form. Also, in another button around the Live Chat one, called ‘Help’, there are self-help FAQ sections: for financial issues and for the rest of the issues.
The list of providers positioned in the Terms and Conditions is somewhat different from the list positioned in the gaming section (where you can pick from the available providers). And it is also different from the information on the MGA’s page, which we submit below in this text as a link (in the paragraph “Licensing”). So, we’ll just stick to what is in the T&C, as it is an official document, after all:
- Blueprint Gaming
- Booming Games
- Digital Software
- Elk Studios
- Evolution Gaming
- Ezugi Ro
- ISB Magma
- Lazinco Technologies
- Net Ent
- Nolimit City
- Oryx Gaming
- Play’n Go
- Pragmatic Play
- Red Tiger
- Relax Gaming
- Spade Gaming
- Tom Horn Gaming
- TV Žaidimai
Sugar Casino Slots
Apart from the live games, there are over 2,100 slot games in the catalog of Sugar Casino online casino. This is a kinda impressive number, which is relatively rarely met online. The biggest number of casinos prefer having up to 1,000 games in total, whilst the overwhelming part of those have, like, 200-500 games of all types in general.
Highlighting the best slot games of Sugar Casino Nederland, we’d like to mention:
- Moon Princess
- Wanted Dead or a Wild
- Sweet Bonanza
- Gonzo’s Quest MagawaysTM
- Pirate Kingdom
- Wolf Gold
- Rick Wilde’s Tome of Madness
- and Valley of the Gods amongst others.
Although we would really like to see that Sugar Casino mobile app exists, in reality, it does not. Mobile-friendliness of the casino is not high as well – after checking it on several mobile and tablet screens, we found it is not optimal for small screens at all. The only good solution is to play in this online venue on large screens of laptops or PCs.
Sugar casino promotions
There are three ongoing promos in the casino (besides the Sugar Casino deposit bonus, which is given after the registration).
Drops and Wins
The total main budget of this promo offer ran together with Pragmatic Play is €1,000,000. Everyone playing games of this vendor are able to participate and be eligible to get something daily and weekly from the main (a million Euros) and additional (two million Euros) budgets of this offer if they make bets of at least €0.50 per spin in those games. There are many parallel and consequential tournaments within this offer, so you shall read the full description of the promo on its page.
Game of the Week
Each week management of the casino defines the featured game, which gives a free spin boost (between 10 and 100) to those players who will have made at least one deposit of 30 Euros and over (during the current week of the offer). Terms and conditions apply.
Becoming an affiliate
Being an affiliate of any online gambling facility is boosting your monthly revenues thanks to the attraction of new clients to this facility. Doing that successfully, you’re getting paid according to the conditions of its affiliate program. To find out the details (which are many), click the “Become an Affiliate” link in the footer of the casino.
VIP and Loyalty Programs
There is a VIP program, which is offered to some players exclusively by the administration. So there is no button in the interface to join the program. If you believe you may account for one but haven’t yet been offered to join, you can send a letter to the support service for consideration.
The nature of the offer is quite straightforward: better prioritization of your requests, better gaming bounties, better prizes, and nicer bonuses.
The payout in the casino depends. First, the gambler account must be verified according to the existing casino’s requirements (refer to the Terms and Conditions to find out the details). Then, each individual withdrawal request must be approved by the administration (which basically concludes that no withdrawal rules are broken). Then, it is passed to transacting, which, depending on the channel, takes from instant time to 2-5 days. The longest are Visa and MasterCard withdrawals: 3-5 days after the approval.
One should choose a preferred currency from the supported ones during the registration. By default, it is EUR but one can opt for NOK, USD, and CAD as well.
The Sugar Casino is licensed. The license is given to Gammix Limited (here is the link to its official website: link), a company registered in Malta. For the sake of making such reviews (including this Sugar Casino review), we often use various sources, including official websites. This link allows everyone to find out information about Gammix Limited. In particular, it’s possible to find out this set of data:
- The license MGA/B2C/295/2015, issued in 2016, is active, without any restrictions
- Email address is [email protected] (for legal and cooperation issues), [email protected] (to contact the data protection officer), and the contact phone number is +35627002270
- Legal address: 77, Spinola Road, St. Julians, STJ 3017, Malta
- There are around 30 licensed gaming providers, which can officially submit their games to the casino’s website (read their list in the section of this Sugar Casino review called “Software providers”)
- There are 17 website addresses in total as of the date of writing this Sugar Casino review, which are operated by this company.
We have made extensive research on pieces of feedback of users and did not find any real negativity connected to the functionality and financial issues.
The only minus, which is frequently highlighted by people and reviewers is that the Live Chat isn’t workable 24/7. But that’s the specificity of its business operation, not a flaw. In fact, many online casinos out there also don’t have 24/7 user support. As for the essence of questions of gamblers to this casino – if they follow the rules, then there is nothing to complain about. But if they don’t and would like to scam the casino, the casino replies back with sanctions, which is also a perfectly normal business practice of any business in the world.
There are only four supported languages of the Sugar Casino gaming house: English (default), German, Finnish, and Norwegian. This fully backs the statement we’ve told at the beginning – this is a very niche casino, catering to only a few countries.
We have concluded such about the Sugar Casino: it is a reliable gambling venue, which is long-established on the market. Although it is a niche casino, playing it is fun, reliable, and safe – according to what we have seen with our own eyes while investigating and playing.